Free Automotive Service Resume Example

Edward Samuel
417 Wainer St.
Boston, MA 02101
917-555-0122
Email339@gmail.com

Objective:
Continuous Learning- master technical developments-recognize own strengths and weakness
Strategic Thinking- ability to take and convert vision to action- evaluate alternatives
Insight and Judgment -assume responsibility for actions and decision - use common sense
Problem Solving-Identify root cause, develop process to resolve problem
Decision Making- use sound judgment while making objective decisions
Self Management - work with minimal supervision, show initiative and commitment to goal
Teamwork - encourage team identity, pride, trust, and team identity-work with other departments
Process Development - develop processes to accomplish goal -flexible with change

EDUCATION

University of Michigan, Ann Arbor, Michigan: Special Education, March, 1978
Ferris State University, Big Rapids, Michigan: Bachelor of Science - Teaching
Vocational Education; June, 1973
Nissan Motors, Service Manager Certification
Ford Motor Company, Service Manager Certification
Toyota Motor Sales, Master Certified Service Manager & Parts Management Certification

AT CON (AUTOMOTIVE TRANSPORTATION CONSULTANTS)
Service Personnel Management
Advanced Service Marketing
Evolution and Advanced Production

COMMUNISPOND
Executive Presentation Skills
Executive Written Correspondence

K. C. NIX TRAINING
Selling Customer Service
Telephone Control System

ACS (AUTOMOTIVE CONSULTANT SERVICE)
Effective Management
Selling Automotive Service

HONDA OF AMERICA
Management Action Program 1 & 2


COMPUTER SKILLS

Reynolds & Reynolds; ADP; UCS; Adam System; Manufacturer DCS
Microsoft Office Applications


Experience:
EMPLOYMENT EXPERIENCE

2008-12/2010 Director, Parts and Service, Hickory Toyota, Hickory NC
Accomplishments: Increased Gross Profit 600K previous year to date;
recipient of Service Excellence and President's awards

2006-2008 Director, Service, Toyota West, Statesville, NC
Accomplishments: Increased gross profit in excess of 115%;
recipient of Service Excellence and President's awards

2002-2005 Director, Service, Town and Country Toyota, Charlotte, NC
Accomplishments: Increased gross profit 65% previous year to date;
recipient of Service Excellence and President's awards

2001-2002 Parts and Service, Concord Nissan, Concord, NC
Accomplishments: Increased gross profit 65% previous year to date;
recipient of Vice President's award.

2000-2001 Service, Harrelson Ford, Inc., Charlotte, NC
Accomplishments: Secured Blue Oval


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