Free Call Center Customer Service Resume Example

Thomas Roskowick
804 Main Street
New Castle, MA 03854
603-555-1812
thr112@roskowick.com


Objective:
To make it my first and foremost goal to use my seasoned skills, training and experienced background to contribute to the progress, growth and success of a company that values good customer service.


Experience:
Experience:
FIRST TRANSIT NEW YORK, NY 1/2005 - 1/2012
CALL CENTER REPRESENTATIVE
Provided full call center and help desk support for an MTA administered paratransit service based in NYC. Trained entry-level employees in policy and procedure. Improved (through increased effeciency) overall productivity and furthered company developement through sample.

PITNEY BOWES MANAGEMENT SERVICES NEW YORK, NY 1/2000 - 12/03
CUSTOMER SERVICE ASSOCIATE
Provided managerial assistance for a corporate based mail & reprographics center. Oversaw preparation and distribution of materials and Coordinated work flow in order for clients to receive time sensitive materials within a serviced-based environment.

TRENDS GRAPHICS NEW YORK, NY 10/94 - 1/2000
CUSTOMER SERVICE MANAGER
Provided supervision for a graphics design company. Managed delivery of customer related reprographic materials and operated as chief vendor contact.

THE TALMAN COMPANY NEW YORK, NY 5/90 - 10/1994
ASSISTANT ORDER PROCESSING MANAGER
Managed quality control within the order processing department of a publishing company, including all company order placements, shipping confirmations, transactions, verifications and inquiries. Also acted as vendor contact.



Education:
BOROUGH OF MANHATTAN COMMUNITY COLLEGE

Skills:
At First Transit...Increased ridership, expanded service availablity and
bolstered customer appreciation.

At Pitney Bowes...Developed procedures that increased positive feedback and lowered inventory budget.

At Trends Graphics...Coordinated successful promotional strategy that increased customer base by 50%

At Thr talman Co.... Successfully introduced a quality control methodology that decreased shipping re-orders


Additional Information:
As an experienced Professional, I have adapted successfully to my working environments and have worked well with and left a positive impression on my co-workers. Confident and eager to succeed, I make effective use of my skills, applying them successfully, and have been commended for my dedication and work ethic by my employers. I am a seasoned professional with over 15 years experience in......
Customer Service
Paratransit
Call Center Operations
Marketing
Administrative Support
Communications


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