Call Center Customer Service Resume Template (Free)Thomas Roskowick 804 Main Street New Castle, MA 03854 603-555-1812 thr112@roskowick.com Objective: To make it my first and foremost goal to use my seasoned skills, training and experienced background to contribute to the progress, growth and success of a company that values good customer service. Experience: Experience: FIRST TRANSIT NEW YORK, NY 1/2005 - 1/2012 CALL CENTER REPRESENTATIVE Provided full call center and help desk support for an MTA administered paratransit service based in NYC. Trained entry-level employees in policy and procedure. Improved (through increased effeciency) overall productivity and furthered company developement through sample. PITNEY BOWES MANAGEMENT SERVICES NEW YORK, NY 1/2000 - 12/03 CUSTOMER SERVICE ASSOCIATE Provided managerial assistance for a corporate based mail & reprographics center. Oversaw preparation and distribution of materials and Coordinated work flow in order for clients to receive time sensitive materials within a serviced-based environment. TRENDS GRAPHICS NEW YORK, NY 10/94 - 1/2000 CUSTOMER SERVICE MANAGER Provided supervision for a graphics design company. Managed delivery of customer related reprographic materials and operated as chief vendor contact. THE TALMAN COMPANY NEW YORK, NY 5/90 - 10/1994 ASSISTANT ORDER PROCESSING MANAGER Managed quality control within the order processing department of a publishing company, including all company order placements, shipping confirmations, transactions, verifications and inquiries. Also acted as vendor contact. Education: BOROUGH OF MANHATTAN COMMUNITY COLLEGE Skills: At First Transit...Increased ridership, expanded service availablity and bolstered customer appreciation. At Pitney Bowes...Developed procedures that increased positive feedback and lowered inventory budget. At Trends Graphics...Coordinated successful promotional strategy that increased customer base by 50% At Thr talman Co.... Successfully introduced a quality control methodology that decreased shipping re-orders Additional Information: As an experienced Professional, I have adapted successfully to my working environments and have worked well with and left a positive impression on my co-workers. Confident and eager to succeed, I make effective use of my skills, applying them successfully, and have been commended for my dedication and work ethic by my employers. I am a seasoned professional with over 15 years experience in...... Customer Service Paratransit Call Center Operations Marketing Administrative Support Communications (Download) Call Center Customer Service Resume Template for Microsoft Word. (Download) Call Center Customer Service Resume Template in Rich Text. |
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