Computer Technical Support Resume Template (Free)

Dustin Hoyte
1034 Bridge St.
Pittsburgh, PA 19430
610-555-0427
dhofree66@verizon.net

Objective:
To obtain a position as a PC/Computer Technical Support Representative at your highly respectable organization.

Experience:
Technical Support Agent, on call
Dubuisson Law Offices 2001-to present
Kilongozi Law Offices 2003-to present
Ecole des Langues-Nouvel Espoir 2006-to present
- Trained users and troubleshot hardware and software

Field Technician
H&R Block, Ottawa, Gatineau 11/2010-2/2011
- Troubleshot remotely Outlook, Windows, IE,DNS.…with clients
- Supported PC hardware and software for field offices
- Maintained, troubleshot, and supported field systems (PC and network)
by phone and with on-site visits
- Assisted the Region Technology Manager with special projects, i.e. set up
computers for training and repaired computers and peripherals


Technical Support Agent
Convergys, Ottawa, ON 5-11/ 2008
- Troubleshot remotely Outlook, PPPOE, IE,DNS.…with clients
- Sent technicians to customers to repair various electronic devices
In different locations
- Sold various products to customers

Taxpayer's Officer
Canada Revenue Agency 3-5/2008
- Handled correspondence and examined balance and assessed returns
- Received and processed remittance for various types of accounts



M'HAMMED AOUAHCHI page 2

Translator- Reviser: English/ French, French/English
O'BOIS International, Gatineau, Quebec 5-8/2007
- Translated websites, texts, service notes
- Revised texts before printing

Technical Support Agent
Sitel, Ottawa, ON 2006
- Installed, configured and tested hardware and software
- Dispatched and directed technicians and managed appointments with clients
- Troubleshot hardware and software issues remotely with field technicians
or customers
- Supported and trained users on Windows OS and printing and imaging

Self Employed Worker
Gatineau, Quebec 2004-2005

- Built computers, installed and configured software and hardware
- Troubleshot on site or remotely with customers issues related to
Software or hardware
- Cleaned infected computers with viruses, spywares, … and restored them
- Supported security software, antivirus and firewalls, and intrusion detection
- Setup small network for Dubuisson Law Offices

Education:
- MCSE, MCP, MCSA, A+ 2002
- Certificate in Industrial Relations and Administration 1993-1995
- M.Sc. Political Science 1985


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