Free Customer Support Resume Example
1651 Canal Street
Northampton, PA 18067
My main objective is to contribute my knowledge and proven skills of customer support and call center management, toward the advancement of a company or an organization.
03/01/2008- Present Arise Virtual Solutions Miramar, FL
Sears Holdings, Inc. @ Home Customer Support Representative
Daily duties are to ensure customer satisfaction by providing one call resolution and avoiding callbacks or escalated calls. This is accomplished by listening attentively, asking probing questions and taking appropriate steps to correct issue. Identify and resolve root cause of customer issues. Provide device troubleshooting and provide provisioning for new devices.
02/01/2007-02/07/2009 SkyHawke Technologies, LLC Ridgeland, MS
Tier II Technical Support Representative
As a tier II technical support representative, my duties are to provide level two technical services to inbound customers and level one technical support representatives, as well as make outbound calls to SkyGolf customers, worldwide. Daily duties also were to troubleshoot the installation of the SkyGolf software, connectivity issues and any equipment issues. Daily duties include multitasking to maneuver between various databases to resolve customer issues and
make decisions on escalated customer issues. Daily duties also include managing all payments for services through credit cards and to manage the returns for faulty or broken equipment.
02/01/2006- 02/01/2007 BellSouth Communications, Inc. Jackson, MS
Small Business Sales Associate
Provide phone and email customer support and sales to BellSouth's national small business customers. BellSouth's products and services are offered on a daily basis to customers, while working to resolve billing and phone line issues while simultaneously using many databases creating great skill in multi-tasking. Statistical requirements are kept on a daily basis and monitored for sales goals achievements. Daily use of all Microsoft Office applications within a call center setting.
05/01/2000- 07/11/2005 SkyTel Communications, Inc. Clinton, MS
Consumer Products Group Supervisor
Provide supervision to inbound call center customer support representatives. These representatives provide support to SkyTel's national and international customer base. Responsible for the operation of the call center and address any employee issues and for maintaining the company integrity and reliability towards customers through the coaching of CSR's as well as issuing actions of disciplinary and praise, on behalf of performance. Maintenance of several spreadsheets and data processed through daily use of Microsoft Office products.
Jackson State University
Bachelor of Science, Criminal Justice/ Pre-Law
Extensive Microsoft Office product knowledge, accurately type 60 or more WPM, Experience with troubleshooting various devices and gadgets, as well as experience with the installation and removal of computer hardware and software. Proven ability to multitask and use various databases at once.
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