Free Insurance Claims Adjuster Resume Example
1412 N 104th St
Omaha, NE 68114
Seasoned, results-oriented insurance professional looking to make a career change into the claims department of a stable and reputable company. I have extensive knowledge of insurance claims and understanding of how to read adjustment policy jackets and declarations pages.
HALLMARK INSURANCE COMPANY
JUNE 2011 TO JANUARY 2012
QUALITY ASSURANCE ASSOCIATE
Assign heat tickets for system enhancements and corrections.
Troubleshoot ticket submission requests to determine if system related or training issue.
Analyze rates and policy documents for multiple lines of insurance.
Test completed heat tickets from policy system vendor to determine acceptability.
HALLMARK INSURANCE SERVICES
MARCH 2010 to JUNE 2011
UNDERWRITER/CUSTOMER SERVICE REP.
Underwrite new business and endorsements on multiple lines of business. Company writes auto, home, motorcycle, and business auto policies in 38 states.
Answered high volume of phone calls; maintain low drop call rate and high customer satisfaction rate.
HAWKEYE INSURANCE SERVICES, INC.
MAY 2001 TO AUGUST 2009
Responsible for managing the underwriting/customer service department consisting of 8 employees.
Dept duties include reviewing new business and renewals, servicing all policies, and answering phone calls from customers and agents.
Assisted underwriting vice president in numerous projects including guideline updates and policy format design.
Daily communication with claims adjusters to determine if coverage for losses.
Assisted marketing department training agents.
TEXAS PROPERTY & CASUALTY ADJUSTER LICENSE
TEXAS GENERAL LINES PROPERTY & CASUALTY AGENT LICENSE
Strong knowledge of insurance, ability to read policy declatration pages, policy jackets, and endorsements. Good communication skills with customers and co-workers.
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